These principles are the cornerstone of the privacy protection framework in the Australian Privacy Act 1988 (Privacy Act) and provide a framework for the management of confidential information.

There are 13 Australian Privacy Principles and they govern Holyoake’s standards, rights and obligations around:

• the collection, use and disclosure of personal information;
• governance and accountability;
• integrity and correction of personal information.

Principle 1 - Open and transparent management of personal information

Principle 2 - Anonymity and pseudonymity

Principle 3 - Collection of solicited personal information

Principle 4 - Dealing with unsolicited personal information

Principle 5 - Notification of the collection of personal information

Principle 6 - Use or disclosure of personal information

Principle 7 - Direct marketing

Principle 8 - Cross-border disclosure of personal information

Principle 9 - Adoption, use or disclosure of government related identifiers

Principle 10 - Quality of personal information

Principle 11 - Security of personal information

Principle 12 - Access to personal information

Principle 13 - Correction of personal information

Personal data that we process

The following explains the types of data we collect and the legal basis, under current data protection legislation, on which this data is processed.

A. Enquiring about our organisation and its services

Data (key elements)
Name, email, message, contact number

Basis
Legitimate interests - it is necessary for us to read and store your message so that we can respond in the way that you would expect.

B. Enquiring about or making a donation or bequest

Data (key elements)
Name, email, address, payment information

Basis
Legitimate interests - this information is necessary for us to fulfil your intention of donating money and your expectation of receiving a confirmation message.

C. Website functionality

Data (key elements)
Website activity collected through cookies

Basis
Legitimate interests - it is necessary for us to store a small amount of information, usually through cookies, to deliver functionality that you would expect, such as remembering the contents of your order before you have fully completed the process. 

How we use your data
We will only use your data in a manner that is appropriate considering the basis on which that data was collected, as set out in the table above. 

For example, we may use your personal information to:

• reply to enquiries you send to us.
• handle donations or other transactions that you initiate. Where you have specifically agreed to this, send you communications material by email relating to our services which we think may be of interest to you.

When we share your data

We will only pass your data to third parties in the following circumstances:

• you have provided your explicit consent for us to pass data to a named third party. 
• we are using a third party purely for the purposes of processing data on our behalf and we have in place a data processing agreement with that third party that fulfils our legal obligations in relation to the use of third-party data processors; or
• we are required by law to share your data. 

Cookies & usage tracking

A cookie is a small file of letters and numbers that is downloaded on to your computer when you visit a website. Cookies are used by many websites and can do a number of things, eg remembering your preferences, recording what you have put in your shopping basket, and counting the number of people looking at a website.

However, we also use some cookies that do not collect personal information but that do help us collect anonymous information about how people use our website. We use Google Analytics for this purpose. Google Analytics generates statistical and other information about website usage by means of cookies, which are stored on users' computers. The information collected by Google Analytics about usage of our website is not personally identifiable. The data is collected anonymously, stored by Google and used by us to create reports about website usage. Google's privacy policy is available at http://www.google.com/privacypolicy.html.

Contacting us

If you wish to access your personal information or have any questions about our Privacy Policy, please contact Holyoake by email admin@holyoake.com.au or phone ((03) 6224 1777) and ask for the Chief Executive Officer.

Modifications

We may modify this Privacy Policy from time to time and will publish the most current version on our website. If a modification meaningfully reduces your rights, we'll notify people whose personal data we hold and is affected.